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Natasha Phillips

Chief Nursing Informatics Officer and Programme Lead - Exemplar Ward Programme,
University College London Hospitals (UCLH)

Dr Natasha Phillips is a clinical academic who started her nursing career as a nursing assistant at the North London Hospice before going on to train at the North Middlesex Hospital. She went on to follow a career in critical care nursing and obtained a BSC Critical Care Nursing from Kings College London. Natasha has held a number of leadership positions in the NHS where she has led a large number of transformational programmes of change. She is currently Chief Nursing Informatics Officer and Programme Lead for the Exemplar Accreditation Programme at UCLH. Natasha’s research interests are in organisational design and clinical leadership and her thesis on ward leadership highlights the need to develop the skills of reflexivity amongst ward leaders to support them in leading at the frontline. Natasha is an Alumni of the Florence Nightingale Foundation having completed a leadership scholarship in 2012. Natasha is also a Visiting Research Fellow at the National Nursing Research Unit, Kings College London and an editor for the Journal of Nursing Management

  • Assessing what an outstanding ward looks like and formulating an exemplar model which nursing teams can use to drive continuous improvement
  • Using data reporting and monthly trends to evidence care provision on wards and identify areas for improvements to tackle unwarranted variation in care
  • Benchmarking ward performance to identify gaps in nursing provision and drive service innovation through shared best practice
  • Evaluating how nursing leaders supported the development of an exemplar ward accreditation programme for staff and wards to reach accredited status in an initiative which enhanced staff engagement and retention
  • Sharing how other Foundation Trusts can replicate the exemplar ward programme